OMOLADE JULIANAH ADEJUGBA
Payments and Customer Operations Professional
Omoladeadejugba@gmail.com|09031553358, Lagos, NG.About
Highly accomplished Payments and Customer Operations Professional with 6 years of expertise across core banking systems, digital channels, and regulated financial services. Proven ability to optimize NIBSS Instant Payment (NIP) processing, manage transaction reconciliation, and resolve complex customer disputes while ensuring stringent AML/KYC and CBN compliance. Adept at collaborating cross-functionally to mitigate system issues, safeguard transaction integrity, and consistently deliver superior customer outcomes in dynamic banking environments.
Work
NPF Microfinance Bank Plc
|Payments Operations & Controls Officer
Obalende, Lagos State, Nigeria
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Summary
Led end-to-end payment operations and reconciliation, ensuring transactional accuracy and regulatory compliance within the core banking system.
Highlights
Streamlined end-to-end NIBSS Instant Payment (NIP) transaction processing and reconciliation, resolving exceptions and failed transactions to ensure financial accuracy.
Proactively monitored branch General Ledgers (GLs) and transaction logs, identifying and rectifying variances to minimize financial discrepancies and expedite customer dispute resolution.
Maintained 100% operational adherence to CBN regulations, AML/KYC requirements, and internal controls, safeguarding customer funds and upholding transaction integrity.
NPF Microfinance Bank Plc
|E-Business Officer, Digital Banking & Incident Support
Obalende, Lagos State, Nigeria
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Summary
Provided critical Level 1-2 support for digital banking infrastructure, resolving incidents and proactively monitoring operational risks.
Highlights
Delivered Level 1-2 technical support for critical digital banking infrastructure, including ATM, card management, POS, and online banking systems, ensuring seamless operations.
Investigated and resolved over 90% of transaction failures, card exceptions, and ATM disputes, minimizing service downtime and enhancing customer experience.
Proactively identified and mitigated operational risks by monitoring process gaps and system anomalies, preventing potential revenue leakage and negative customer impact.
NPF Microfinance Bank Plc
|Account Operations & Compliance Support Officer
Obalende, Lagos State, Nigeria
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Summary
Managed comprehensive account lifecycle operations and ensured strict compliance with regulatory and internal standards.
Highlights
Optimized account lifecycle operations, from onboarding to maintenance and customer verification, enhancing efficiency and data accuracy within the core banking platform.
Efficiently managed and resolved a high volume of customer complaints and disputes, achieving resolution rates aligned with service-level agreements and regulatory guidelines.
Strengthened branch compliance by rigorously enforcing KYC documentation standards and AML transaction monitoring, reducing risk exposure and ensuring regulatory adherence.
NPF Microfinance Bank Plc
|Transaction Processing & Cash Operations Officer
Obalende, Lagos State, Nigeria
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Summary
Executed high-volume transaction processing and managed daily cash operations with stringent accuracy and control.
Highlights
Processed an average of 100+ high-volume daily transactions including deposits, withdrawals, and transfers with 99.9% accuracy using the core banking application.
Conducted daily cash balancing and vault reconciliation, identifying and resolving discrepancies within 24 hours to maintain financial integrity.
Provided immediate, first-level resolution for customer transaction issues at the point of service, improving customer satisfaction and reducing escalation rates.
Education
University Of Lagos
Post Graduate Diploma (In View)
Economics
Bowen University
Bachelor of Science (B.Sc.)
Physics and Solar Energy
Languages
English
Skills
NIBSS Instant Payment (NIP)
NIBSS Instant Payment, NIP Processing, Payment Operations.
Transaction Reconciliation
Reconciliation, Financial Accuracy, Suspense Account Review.
Card Operations
Card Management Systems, Card Exceptions.
Incident Management
Incident Resolution, Service Downtime, Issue Escalation.
Customer Dispute Resolution
Dispute Resolution, Customer Complaints, Customer Service.
AML/KYC Compliance
AML Compliance, KYC Requirements, Regulatory Compliance.
CBN Regulations
CBN Compliance, Banking Regulations, Statutory Reporting.
Operational Compliance
Internal Controls, Compliance Monitoring, Risk Management.
Cross-functional Collaboration
Team Collaboration, Stakeholder Management, Technology Partnerships.
System Issue Resolution
System Analysis, Troubleshooting, Problem Solving.
Account Lifecycle Management
Account Onboarding, Account Maintenance, Customer Verification.
Financial Transactions
Cash Deposits, Withdrawals, Transfers, Bill Payments.
Cash Management
Cash Balancing, Vault Reconciliation, Variance Investigation.
Operational Risk Monitoring
Risk Identification, Process Gaps, Control Failures.
Core Banking Systems
Core Banking Systems, Banking Operations.
Digital Channels
Digital Banking, Online Banking, ATM Operations, POS Operations.